FAQs (EOLE X)
Do I need a license to ride a Morfuns Bike on the road?
No. All of Morfuns's e-bikes comply with the specifications of the US law and you do not need a license to ride it.
How long can I receive my bike?
The average delivery time is 1-7 days for in-stock orders. For pre-order orders，please refer to the delivery time on product page.
What's the shipping fee?
We provide free shipping on orders over $200. Otherwise, the shipping cost is $6.99.
How does warranty work?
With 2 years warranty, Morfuns guarantees to repair or replace a faulty product during the warranty period.
Do you have local shops?
We only do online sales in the US now, we sell directly to the customers.
What payment methods do you accept? Do you offer financing?
We accept debit or credit cards (Visa,MasterCard). We do acceptPayPal as a payment method. The financing payment method (Klarna) is available.
Why did you credit card payment fail?
If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 4 solutions for you:
1. Call the customer service number on the back of your credit or debit card and speak to a representative letting them know you are authorizing the payment. Once they put an authorization through, you should be able to process your payment once more on our website and the order will be accepted.
2. Please switch to your other credit/debit card.
3. If you have a Paypal account, please try to pay by PayPal.
4. If you do not have a Paypal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal). Then you can complete your order with your credit card by checking out as a guest.
How to turn on the headlights?
Press and hold the "+"/"up" button for 3 seconds to switch on the front light.
Is the EOLE S suitable for my height or weight?
The EOLE S is suitable for people whose height from 5.1’ to 6.4‘ , the weight capacity is 220 lbs.
What's the top speed?
The top speed for the EOLE S is 19mph. At this speed the motor will cut out, but you can still pedal to achieve higher speeds.
How does it cope on hills?
The maximum gradient the bike will cope with is about 20-30% in pedal-assist mode.